Payment Policy

Choose an available payment option at checkout and check the order total before proceeding. We do not require payment through a method that is not shown or agreed.

Currency and total

Store prices are shown in Canadian dollars (CAD). Checkout displays applicable taxes and the total payable. Standard Canadian shipping is free. If your payment account uses a different currency, your financial provider may apply its own exchange rate or fees; those amounts are determined by that provider.

Available methods

Only the payment options displayed in the current checkout are offered for that transaction. Availability may depend on the order, device, location or provider. We do not promise a particular card, wallet or instalment method when it is not shown. Ask us if you cannot complete a payment using an available option.

Authorisation and verification

The payment provider may verify billing information or request additional authentication. A temporary authorisation can appear before a charge is finalised. If a payment fails, check the details and provider response before trying again, and contact us if you are unsure whether an order was created. We will help investigate a suspected duplicate charge.

Payment security

Enter payment details only through the checkout’s payment process. We do not ask you to email a complete card number, password or security code. Payment processors handle the information needed for the method you select. Contact us if a message requesting payment appears inconsistent with your order.

Refunds and cancelled orders

Approved refunds go back to the original payment method. Our processing time is within 10 business days, and the bank or card issuer usually takes another 5–10 business days to show the credit. A shorter mandatory legal deadline takes priority. If an order cannot be fulfilled or is lawfully cancelled, we refund the amount due. See the Refund Policy for details.

Payment concerns

Send your order number, payment date and a description of the issue to our contact email. Do not include full card information. We will check the order record and explain the next step. Contacting us does not restrict any lawful right to raise a dispute with your payment provider.

Contact

Email: support@senoragoods.shop

Business address: 1320 Rockland Ave, Victoria, British Columbia, V8S 1V6, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).