Refund

Our return window

After delivery, you have 30 days to ask for a return or exchange for any reason, including simply changing your mind. Let us know during that window so we can arrange the next step.

Arrange the return

Send your order number, the item concerned and whether you would like a refund or an exchange. We will confirm the return route. Pack the goods securely with their accessories; use the original packaging if you still have it.

We pay approved return shipping

Approved return and exchange parcels are sent back at our expense, using a prepaid label or another free arrangement we provide. There is no restocking fee. Please use the return destination given for your request rather than assuming the business address accepts parcels.

When the goods are not right

If something is damaged, defective, wrongly supplied, missing components or materially different from the description, ask us to resolve it. Depending on the circumstances, we will arrange a refund, exchange, replacement or other appropriate handling, while respecting your legal rights.

Return exceptions and safety

We do not apply an undisclosed final-sale exclusion. Any lawful exception to voluntary change-of-mind returns must be stated clearly before purchase. If an item is perishable, personalised, hygiene-sensitive or restricted for transport, contact us for appropriate instructions. Such an exception cannot remove rights concerning faulty, incorrect or misdescribed goods.

Exchange availability

Tell us the replacement you want. We will confirm availability and any genuine difference in price before proceeding, or explain the refund alternative if an exchange cannot be supplied.

How the credit is returned

We process an approved refund within 10 business days, returning it through the original payment method. Allow the bank or card issuer an additional 5–10 business days to display the amount. We can investigate an overdue credit, and any applicable shorter legal deadline takes priority.

Canadian consumer protections

Your mandatory rights under Canadian federal, provincial and territorial law remain unaffected. If the law provides a stronger remedy or a shorter deadline, we will apply that requirement. Where Quebec distance-contract cancellation rules apply, we observe the required refund deadline of 15 days after cancellation, or any earlier deadline required in the circumstances.

Customer enquiries

Email: support@senoragoods.shop

Telephone: 867-555-1636

Business address: 1320 Rockland Ave, Victoria, British Columbia, V8S 1V6, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).